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Customer Service
- Shipping & Delivery
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Where Do We Ship To? We will ship your order anywhere throughout the USA, including Alaska and Hawaii, Canada and Puerto Rico. - How Do We Ship? All Orders are shipped via UPS Ground. Tracking information will always be available for shipped orders. If you need a tracking number for your order, please contact us.
- How Long Until My Order Ships? All Orders are shipped within 3-5 business days.
- What Happens If My Package Arrives Damaged? In the rare case that your order arrives damaged, please contact us ASAP. Simply take digital photos of the damaged package/goods as soon as it arrives, contact us so we are aware of the damaged item, and forward us the images of the damaged package and goods. Once it is determined that the item is damaged, we will immediately ship a new package/order to you free of charge.
- Privacy & Security
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We know that you care about how information is used and shared and we appreciate your trust that we will do so carefully and sensibly. All checkout pages are secured with a security standard secure data encryption technology to connect to the payment gateway using a merchant-initiated 128-bit Secure Sockets Layer (SSL) certificate. - Returns & Replacements
- All products have a 30-Day, money back guarantee starting on the day your package arrives. All returns can be shipped to our Return Center if you are unsatisfied with your order for any reason. All the instructions you will need to properly and safely package and return your order are included with the package you received. Please include your Order/Invoice number and/or Packing Slip with your return for Full credit. All returns can be sent to: TopDawg Return Center, 1776 N. Pine Island Rd. #118, Plantation, FL 33322. A 15% restocking fee is applied to all returned products. The cost of shipping is non-refundable.
- Ordering
- Our store is a complete e-commerce website. You have the ability to browse through our product line and shop for the products you wish to purchase. Simply add the items you would like to your cart, and once you are ready to complete your order you can checkout and pay for your order using any major credit card or paypal.
- Payment, Pricing & Promotions
- Methods of Payments we Accept - We accept Visa, MasterCard, Amex, Discover, Debit Cards and Paypal Payments
- Store Credits – From time to time, items that were ordered may become out of stock. In these cases, a credit for your purchase will be issued to your account which can be used for any future purchase at our store. If you prefer a direct refund to your credit card or paypal account please contact us so we can properly accommodate your request.
- Pricing – We offer consistently low prices in our store. All prices are listed in US dollars.
- Promotions – Discounts and promotions are always available at our store. Feel free to use any discount coupon at checkout to apply your discount to your order.
- Bulk Discounts - Bulk discounts may be available for large orders of one individual item or for large orders of a variety of items. Please contact us if you are interested in making a bulk purchase and we will then be able to determine the additional bulk discount you receive.
- Viewing Orders
- All orders can be viewed by logging into your account on our website. Easily browse through your account order history to view your order’s shipping status and tracking number. Please contact us if you have any trouble viewing the tracking number for your order.
- Updating Account Information
- Updating your account information is easy! Simply visit our Home Page and login to your account. Once you successfully login to your account, you can view your current account information as well as update your account info as well.
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